MEMO To:         All Personnel                                                         September 21, 2000 From:         Manager Re:         strait-laced Tele remember Etiquette knell courtesy has deteriorated in our department. seemly visit etiquette is an essential component of business communication, and our skills subscribe to to fastness in order to be a successful company. Discourtesies such(prenominal) as putting people on hold for an broaden standard of time, eating and drinking while on the phone, and reply the phone in an inappropriate manner are examples of areas that need to be changed. To fix the problem, Illinois Bell will be conducting classes on Telephone Techniques for everyone in the department. There will be quadruple sessions bordering month at the following times: ¨         Monday, Sep tember 24: 3:00-5:00 p.m. ¨         Tuesday, October 2: 9:00-11:00 a.m. ¨         Wednesday, October 10: 2:00-4:00 p.m. ¨         Thursday, October 18: 1:00-3:00 p.m. All of the sessions will be in the important conference room. Please sign up on the employee strip board for one session and make note of the date, time, and lowlife on your calendar. Please contact me with any questions at wing 2080. Thank you for your participation. I look forward to working with you to remedy our departmental recollect communication skills.
AUDIENCE ANALYSIS WORKSHEET reservoir: Manager                                  Â!                       September 21, 2000 Subject: Proper Telephone Etiquette prove Orientation Composition: All Personnel Individual, group, or bewilder: Group Job Title(s), if relevant; relationship to writer: gross sales Development Dept. to all Personnel in dept. Attitude toward athletic field: Needs to improve. Writer Orientation What is the purpose? Inform of problem, fall apart info of how to fix the problem. What is the study needed? To fix scream communication skills. What should the audience know and how much? That there go a problem and how we are going to fix it. What data will be used? Sign up sheet for a class on telephone etiquette. What action... If you want to project a full essay, order it on our website:
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